We want your Nutralis experience to be seamless. Here you’ll find details on how we process, ship, and handle returns for all orders.
Below you’ll find answers to common questions about shipping, delivery, returns, and refunds. Use the tabs to switch between topics. For all other questions, please visit our full FAQ page.
Orders are usually processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Delivery times depend on your location and the selected courier service. Estimated delivery times are shown during checkout and in your order confirmation email.
Shipping costs are calculated at checkout based on your delivery address and order value. Any free shipping thresholds are clearly displayed before you complete your purchase.
Yes. Once your order has been shipped, you’ll receive an email with a tracking link so you can follow your delivery status.
Unopened and unused products can be returned within the legally defined return period. Due to hygiene and safety reasons, opened supplements cannot be returned unless required by law.
To initiate a return, please contact our customer support team with your order number and reason for return. We’ll guide you through the next steps.
Once we receive and inspect the returned item, your refund will be processed to the original payment method within the legally required timeframe.
If your order arrives damaged or incorrect, please contact us as soon as possible so we can resolve the issue promptly.
Discount up to 50% applies to all products.
The exchange rate is more profitable: the more packages of one product you add to the cart, the bigger the discount!
The promo code for the first order is valid only for new customers.
The promotion is valid until 8.03.26
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